Senior Manager of Operations

1. Report directly to the Managing Director

2. Assist the Managing Director in the running of the company's Operations Department

3. Ensure that all staff adhere to all rules and regulations of the Company and customers.

4. Responsible for ensuring that all operational matters at various levels are attended to.

5. Monitor information relating to customer perception and customer satisfaction as to whether the company has fulfilled customer requirements and obtain feedback from customer on successful completion of each service encounter.

6. Manage all important correspondences relating to operational matters.

7. Ensure that operation related equipment and systems e.g. walkie talkies, Guard Tour system and VMS conform to the customers’ specific requirement.

8. Ensure that the serviceability status of operational equipment at all assignments is in good working order.

9. Ensure proper manpower development and training.

10. Ensure the effectiveness on the implementation of Quality Management System within the Operations Department

11. Ensure continuous improvements by all operational staff to achieve total customer satisfaction.

12. Ensure that the updating and maintenance of the department’s file system and documentation is carried out effectively.

13. Accept other responsibilities from the Managing Director from time to time.

14. Make decisions and effect required changes when needed within the operations department.

15. Ensure in providing quality and value-added service in accordance to contract agreements.

16. Ensure that the Operations Executive comply and execute their duties in accordance to their job descriptions and duties.

17. Ensure that procedures and instructions are followed when dealing with inter Department sites on operational matters.

18. Ensure the manpower department is staffed in terms of strength and quality within operations department and all the contracted departments.

19. Responsible for the discipline, ethics, and code of conduct for all operations department personnel, Site Chief Security Officers, Supervisors, Assistant Site Supervisors and all Senior Security Officers and Security Officers employed by UFS.

20. Ensure that Operations Executive conduct weekly sites visits and silent hour spot-check.

21. Ensure that regular security meetings are conducted with the customers.

22. Monitor the following rosters:

a. Forecast Rosters

b. Actual Rosters

c. Time Sheet