Manager/Senior Manager, Digital Platform Optimisation (PED)

[What the role is]

[What the role is]

The candidate will contribute towards optimisation of the MySkillsFuture portal, a one-stop portal for Singaporeans to plan their lifelong learning journey, through data-driven insights and tech stack review.

[What you will be working on]

[What you will be working on]

The candidate will be required to perform the following key tasks and any other tasks as assigned by his/her supervisor(s):

• Conduct in-depth analysis of user patterns, conversion funnels, and engagement metrics to track performance and identify areas for improvement

• Partner with development team to review front-end and back-end tech stack to ensure portal performance optimisation

• Propose recommendations for website feature and product enhancements, supported by UX assessment and user research/ testing

• Design prototypes and iterate ideas for UI design (wireframes, mock-ups)

• Work closely across teams with internal and external project managers

[What we are looking for]

[What we are looking for]

• Has at least 3 years of experience in business analysis, UX/UI design, and/or website development work

• Proficient in analysing qualitative and quantitative data to support decision-making and discover actionable insights

• Has experience managing a product in cross-functional agile teams, working with internal and external stakeholders to translate business objectives into actionable improvements

• Understands programming languages, and frontend frameworks and libraries to conduct website code review

• Able to apply appropriate human-centric tools and techniques to test and improve the product over time

• Motivated to constantly experiment with ideas for improvement while managing risks and mitigating the impact of change

• A team player who has an eye for detail and works well under pressure

• Knowledge of the following tools are a plus

  • Web analytics tools such as Adobe Analytics, SQL for data querying

  • UI design tools such as Figma

  • Artificial intelligence tools for predictive modelling

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.