Merchant Acquisition Specialist

We are seeking an experienced Merchant Acquisition Specialist to oversee the onboarding of merchant deals onto the UPlay platform. This role involves strategizing to find cost-effective deals, regular onboarding of new merchants deals and managing relationships with merchants.

The ideal candidate should have a strong background in merchant partnership and acquisition, excellent negotiation skills, and the ability to foster partnerships.

Merchant/Partner Acquisition:

• Pro-actively Identify and onboard merchants that resonates with UPlay’s target audience
• Discover profitable merchants and initiate partnerships
• Ensure onboard merchants meet company standards and requirements
• Negotiate with merchants to secure advantageous terms and conditions
• Build and maintain strong relationships with merchant partners
• Understand specific merchant needs and tailor compelling propositions to onboard them
• Manage the onboarding process, ensuring smooth integration and a positive experience for new merchants
• Maintain and nurture relationships with existing merchants to ensure their continued success
• Analyse market trends and competitor offerings to identify new opportunities for merchant acquisition

Content Management:

• Ensure accurate and engaging merchant content is uploaded to the platform
• Maintain a diverse and up-to-date selection of experiences on the website

Market Analysis:

• Conduct regular market analysis to ensure UPlay's pricing offers remain competitive within the industry
• Work closely with internal teams to adjust pricing strategies as needed to maintain a competitive edge
• Analyze platform performance and propose sourcing strategy
• Foresee alterations in the comparative negotiating ability of suppliers and clients through data analysis
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Prepare insightful reports on partner performance and acquisition efforts

Merchant/Partner Aggregation:

• Identify major merchants in the market and explore opportunities for long term partnerships
• Research and evaluate on the possibility of system integration to efficiently bulk list their deals

Invoice and Payment Management:

• Coordinate with merchants and the finance team to ensure timely invoicing and payment processing
• Follow up on outstanding invoices and resolve payment discrepancies

Others:

• Work closely with key stakeholders to ensure clarity of specifications and expectations
• Undertake any relevant tasks as may be directed by the supervisor from time to time

Requirements:

• Degree in Business/ Business Administration
• Minimum of 2-5 years of experience in partners and merchant onboarding, procurement, business development, or a related field
• Strong negotiation, communication, and interpersonal skills
• Excellent organizational and time management abilities
• Proficient in MS Office Suite and comfortable with online platforms
• Understanding of e-commerce system concepts and processes is preferred