Investment Consultant, International - Singapore

Your opportunity

Charles Schwab Singapore (Schwab) is an affiliate of Charles Schwab & Co., Inc. and is registered with the Monetary Authority of Singapore (“MAS”) to carry out the regulated activities, dealing in securities and futures. We provide service for investors interested in the U.S. market, providing secure, easy-to-use online tools and resources. Our focus is to ensure that every client experiences the very best Schwab has to offer
We want you to bring your positivity, curiosity, drive, and passion for delighting clients to the Schwab Investment Consultant position. You will be part of a diverse network of skilled Investment Consultants, who are crafting and growing, their practices, while driving successful outcomes for our clients. We are looking for professionals who advocate on behalf of our clients by listening and discovering what is most important to them, understand who they are, and then collaborating with a team of internal specialists to help clients fulfill those goals and dreams
In this role, you will be primarily responsible for providing access to US investments to individuals and families living outside the United States to meet their financial needs. Engaging with clients coming to Schwab primarily from Singapore but also overseas clients from the Asia Pacific Region
The Investment Consultant is responsible for supporting branch business development and client loyalty goals by providing an exceptional client experience for leads/prospects and non-practice clients. The consultants will partner with Marketing to host events for prospects and existing clients. The consultants will follow up on lead opportunities by phone or face-to-face meetings in order to convert prospects into clients, consolidate assets, onboard new accounts and increase client engagement by proposing appropriate products and services. In doing so, the consultant will perform regulated activities and ensure full compliance with policies, standards, guidelines and procedures
The Investment Consultant proactively works with potential clients to address their financial needs and to help them achieve financial fitness
Sales and New Client Acquisition

• Research and solve customers' investment needs.
• Demonstrate basic understanding of EDGE Relationship Process and begin applying into all client interactions.
• Has good understanding of identification and other requirements for account applications in preparation to be sent to Global Operations.
• Maintains good overall knowledge of Schwab products and services including expertise in several moderately complex products and is proficient in collecting all suitability data and making linkage between customer needs and company products both offshore and on.
• Ability to generate leads through networks, referrals, external/internal partnerships, as well as events.
• Responsible for proactive outreach to prospective clients with the goal to grow long term relationships.
• Increase branch/brand awareness by participating in community activities, networking and prospecting potential clients and begin to develop relationships with centers of influence.
• Identifies, recommends and delivers investment and educational seminars to prospective customers.
• Follow up on internally routed leads.
• Where appropriate, apply a broad range of knowledge, skills, and experiences for servicing clients in allowable advised relationship offers.
• Responsible for driving referrals through leveraging relationships with existing clients and outside Circle of Influence.

Building Client Loyalty

• Demonstrate the ability to effectively execute a consistent client relationship management process that delights clients, drives referrals, and retains clients at Schwab for lifetime.
• Understand how to engage and inspire trust as demonstrated through client retention, CPS feedback, scores, and client feedback.
• Drive high client contact activities and touch points to grow and deepen relationships and increase the share of wallet by utilizing the Schwab Relationship Process.
• Ability to use problem resolution and analytical skills to address client’s concerns. Is able to resolve customer issues of moderate complexity with little assistance. Answers customer inquiries to provide education and resolve customer account issues. If applicable, efficiently passes queries for existing customers to global teams.
• Form relationships with key business partners and connect with others across the firm to get results. Interact with other departments and Global Operations to exchange information, research and resolve problems or complaints and explore and plan opportunities for customers.
• Ability to leverage personal strengths and the professional strengths of the firm in support of maintaining and growing new relationships and overall sales activities.
• Effectively consult with clients through active listening, asking the right questions, resolving conflicts, educating others and counseling clients.

What you have

• Desire to work in a collaborative, team-based environment
• Robust consulting, influencing and client engagement skills
• Proactivity and resourcefulness with the ability to balance service, risk/compliance policies and sales goals
• Ability to establish trust and rapport with a positive demeanor, and active listening
• An ownership mentality with desire for continual professional development
• Willingness to engage within the community
• Coach-ability; receive and implement feedback
• Aspirations for more than baseline expectations.
• Good understanding of US markets and various asset classes (e.g. equities, bonds, ETFs)
• Good public presentation skills to leveraged for events and webinars
• Willingness to collaborate and ideate to solution for issues involving cross functional teams (e.g. business development, operation, and compliance team etc.)
• Current and active MAS Licensed Representative in regulated activities (may be obtained within 90 days of employment)
• FINRA Series 7 license preferred (may be obtained within 180 days of employment)
• 5+ years industry experience preferred in Brokerage, Asset Management & Banking
• Well-developed communication skills in both written and oral English
• Fluent in English and mandarin
• Experience with Schwab processes either as an employee or contractor

What’s in it for you

At Schwab, we’re committed to empowering our international employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• Pension plan
• Paid time for vacation and volunteering
• Paid parental leave and family building benefits
• Medical and dental insurance
• Employee Assistance Program
• Global medical business travel insurance