Key Account Manager

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, ensuring their recruitment needs are met. Serve as the primary point of contact for these clients.
• Sales Strategy: Develop and execute sales strategies to expand client accounts and secure new business. Identify opportunities for upselling or cross-selling additional recruitment services.
• New Business Development: Actively pursue new business opportunities, generating leads, presenting our services, and converting prospects into clients.
• Talent Matching: Work closely with recruitment teams to ensure that client needs are understood, job descriptions are accurate, and candidates are properly matched with client requirements.
• Account Growth: Manage the growth of key client accounts by identifying new staffing needs, and ensuring the agency delivers high-quality candidates for each position.
• Proposal & Negotiation: Lead negotiations on contract terms and pricing, ensuring mutually beneficial agreements for both the client and the agency.
• Market Intelligence: Stay informed on industry trends, talent shortages, and competitor activity to offer clients strategic insights and recommendations.
• Performance Tracking: Monitor and report on account performance, including the number of placements, revenue, and client satisfaction.
• Client Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and ensuring that all expectations are met throughout the recruitment process.

Qualifications:

• Bachelor’s degree in Business, Sales, Accountancy, or a related field.
• 5+ years of experience in sales, account management, or business development, preferably within a recruitment agency or staffing firm.
• Proven track record of managing and growing client accounts.
• Strong understanding of the recruitment process, industry trends, and client needs.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple clients and priorities effectively.
• Strong problem-solving skills and a customer-focused mindset.