Assistant, Claims

The selected candidate is to provide support to the Claims team in the administration of the claims process and ensure that all claims data is accurately recorded and maintained. The Assistant, Claims is responsible for handling claims made by the clients. The job will involve working with the policy holders, insurance companies, internal departments and other professionals to ensure that the claim is processed in a timely and efficient manner.

Roles and Responsibilities

• Provide guidance and support where necessary to clients on making a claim.
• Process, monitor and manage claims in a timely and efficient manner.
• Work closely with various parties ie. insurers, surveyors, loss adjusters, lawyers, etc. on claims
• Enter the claims details and ensure all claims data is accurately entered into the system
• Maintain accurate and up-to-date records of all claims
• Check details of claims submitted for settlement, process and arrange collection of claim settlement funds in a prompt manner
• Assist with the preparation of reports and other documents as required
• Provide the necessary claims information to the broking team to aid in renewal process
• Provide administrative support to the Claims team
Adhering to legal requirements, industry regulations and customer quality standards set by the Company

Skills and Experience

• Good communication and interpersonal skills.
• Good computer skills on MS Word, Excel and PowerPoint.
• Accuracy and attention to details.
• Pro-active and analytical
• Good time management skill and ability to work independently.

Qualifications

• Minimum Polytechnic Diploma. Fresh graduates are welcome.
• Certificate holder in General Insurance and any other professional insurance qualification is an added advantage.