Assistant Director (Customer Applications)

What You'II Do:

• Lead a team of 28 staff processing utility account opening and termination requests in non-contestable market and contestable market, and technical master data updates.
• Ensure team members meet their KPIs and all applications/requests are completed on time.
• Develop and enrich staff skillsets to expand their portfolio.
• Identify suitable work processes for automation and/or streamlining. Utilise digitisation tools to maximise convenience for customers and efficiency for staff.
• Manage and close escalated cases satisfactorily.
• Align with company’s goals and objectives to provide exceptional customer service, supports digitalisation efforts and cultivate a strong sense of safety awareness in the work culture

What You'II Need:

• Minimum qualification a degree holder from recognized university.
• At least 8 years’ experience running operations in a leader position.
• Strong leadership, work ethics and good time management, ability to prioritise tasks and work under pressure.
• Good people management and engagement skills, strong communicator both in writing and speech.
• Experienced in SAP S/4 HANA an advantage.
• Knowledge of the rules and regulations of the Open Electricity Market in Singapore is preferred.

What We’ll Provide:

• Immerse in a positive work environment that promotes/fosters teamwork and collaboration
• You will receive attractive remuneration for good performance.
• You will work in teams that thrive on collaboration for outstanding achievements