Sr Mgr Payments, Markets Partnerships

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: The Payments and Markets Partnerships Manager will be responsible for cultivating and managing relationships with wallets, banks, payment service providers, and other financial institutions to support payment processing initiatives. This individual will work closely with internal teams and external stakeholders to negotiate contracts, optimize payment solutions, and ensure smooth operational support for acquiring and merchant services.

Job Description:

Key Responsibilities:

Strategic Relationship Management:

• Develop and maintain long-term relationships with key banking partners, acquirers, payment processors, and financial institutions.

• Act as the primary point of contact for partnership inquiries, providing regular updates and ensuring alignment with business goals.

• Identify new opportunities for partnerships and collaboration, both domestically and internationally.

Partnership Development and Negotiation:

• Negotiate favorable terms with acquiring banks, payment processors, and other service providers to ensure competitive transaction fees, terms, and conditions.

• Lead discussions on payment processing solutions, exploring innovative offerings and ensuring they align with business objectives.

• Develop business cases and recommendations for new partnership opportunities, ensuring alignment with strategic goals.

Payment System Integration and Optimization:

• Work with internal and external product teams to ensure smooth integration of payment systems with acquiring banks and payment processors.

• Ensure that payment systems are functioning efficiently and are in compliance with all regulatory and industry standards (e.g., PCI).

• Monitor payment processing performance, identify issues, and work with partners to resolve any challenges.

Business Analysis and Reporting:

• Analyze the performance of partnerships and payment processing services, providing regular reports to senior management.

• Track transaction volumes, revenue generation, and any issues affecting payments and partnerships.

• Provide recommendations for improving payment offerings and enhancing customer experiences.

Collaboration with Cross-Functional Teams:

• Work closely with product teams, marketing, legal, and finance departments to ensure effective execution of partnership agreements and initiatives.

• Provide input and feedback to product teams on new payment technologies, trends, and innovations.

• Collaborate with the customer support team to resolve any issues related to payment processing.

Market Intelligence and Industry Trends:

• Stay informed about industry trends, emerging technologies, and competitive landscape in the payments and banking sector.

• Identify opportunities for differentiation and innovation in payment products and services.

• Attend industry events, conferences, and webinars to network and stay current on developments in the payment processing industry.

Key Requirements:

• Education: A Bachelor’s degree in Business, Finance, Economics, or a related field (Master’s degree preferred).

• Experience: Minimum of 8 years of experience in a payment-related role, such as a partnership manager, or business development manager, or product manager in the payments industry.

• Proven experience in managing relationships with acquirers, payment processors, or banks.

• Strong understanding of payment systems, acquiring models, payment gateway technologies, and industry standards.

Skills and Competencies:

• Strong negotiation, communication, and interpersonal skills.

• Analytical mindset with the ability to assess business performance and financial data.

• Ability to work in a cross-functional environment and collaborate with diverse teams.

• Experience with payment technologies (e.g., card payments, mobile payments, digital wallets).

• Knowledge of regulatory requirements and compliance in payments and banking.

• Project management experience and ability to manage multiple initiatives simultaneously.

Personal Traits:

• Strong problem-solving and critical-thinking abilities.

• Self-motivated with a strong drive to meet business goals.

• Ability to thrive in a fast-paced and constantly evolving environment.

Preferred Qualifications:

• Experience in fintech, payment technology, or merchant services.

• Knowledge of global payment systems and cross-border payment solutions.

• Familiarity with emerging payment technologies like blockchain or cryptocurrency is a plus.

Additional Information:

• This position may require some travel to meet with partners or attend industry events.

• Depending on the organization, the role may involve managing a team or working independently as part of a larger business development or payments division.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.