Customer Service Representative

Job Description

• Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
  
• Secure good relationship with customers.
  
• Ownership of overall customer satisfaction
  
• Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows to ensure smooth operation and efficient communication.
  
• Reply to customers' queries and quotations.
  
• Review of customer's sales and repair orders.
  
• Process and acknowledged customers' orders.
  
• Issuing Invoice for completed sales and repair orders.
  
• Provide shipping details to customers.
  
• Handling of warranty claims.
  
• Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
  
• Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
  
• Any other duties assigned.

Requirements

• Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
  
• Well-versed in ERP software, preferably SAP B1.
  
• Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
  
• Excellent interpersonal and communication skills, able to interact with people of all levels
  
• Good commercial knowledge of the aviation industry.
  
• Customers' centric with passion to provide solutions
  
• A team player- capable of interacting with internal and external (customers) stakeholders.