Logistics Coordinator

Highlights:

• Location: Changi South Lane
• 5.5 days work week (9am-6pm)
• Up to $2500 basic salary per month
• Allowances and Incentives
• Medical Benefits
• Annual Performance Bonus
• 12 days AL

Key Responsibilities:

Receiving & Processing Orders:

• The team receives and reviews incoming orders from multiple channels, including email, phone, and online platforms.
• They accurately enter order details into the system, ensuring that all information is complete and correct.
• They monitor and update the status of orders to ensure efficient processing.

Scheduling Orders for Deliveries:

• The team coordinates with internal teams and logistics partners to schedule and plan deliveries.
• They ensure effective scheduling to optimize delivery routes and minimize delays.
• They monitor shipment progress and address any issues or delays promptly to ensure timely delivery.

Coordinate with Customers:

• The team acts as the primary point of contact for customers regarding their orders.
• They provide timely updates on the status of orders, delivery schedules, and any changes.
• They address customer inquiries, resolve issues, and manage complaints to ensure high levels of customer satisfaction.

Respond to Emails, Phone Calls, and Texts:

• The team handles all forms of communication professionally and in a timely manner.
• They provide accurate information regarding products, services, and order status.
• They ensure timely follow-up on customer requests and issues to maintain high service quality.

Any Other Ad-Hoc Reports/Tasks Required:

• The team prepares and generates reports related to order processing, delivery performance, and other relevant metrics.
• They assist with additional tasks or projects as assigned, ensuring alignment with overall logistics goals.
• They assist in month-end billing for warehousing and delivery clients.
Require to assist other teammates with hands-on warehousing duties

Requirements

• Minimum GCE ‘O’ level and/or Diploma in relevant discipline
• Proficient in Microsoft Office / Knowledge in WMS preferred