Technical Specialist

• Job locations are accessible by MRT (Orchard Area)

• To perform troubleshooting ,inspections and examinations, troubleshoot as per customer’s complaints or upon actual diagnostic.

• Contact customer via phone Call/Whatsapp/SMS to provide quotation for out of warranty repair and update repair status should there be additional fault or for fault verification.

• Repair and replacement of defective parts, components or upgrading softwares to rectify the fault.

• To conduct maintenance checks to ensure quality and efficiency of devices

• To meet all required repair KPIs.(eg. Repair turnaround time, quality of each repair…etcs)

• Adhere to OEM and Company’s SOP to achieve KPIs and repair processes

• To update all daily productivity reports (including reporting of common faults found during diagnosis or repairs) via service repair system.

• Ensure technical table are neat and tidy at the end of the work day
  

Position Requirements:

• Experience in mobile phones and Laptops repairs.
• ITE in electronic engineering preferred or technical skills certificate with minimum GCE N levels or equivalent Or 1 year working experience in repair of electronic devices including IT products.
• Willing to learn or have passion in repairing different types of electronic devices
• Computer literate (Excel, Words..etcs)
• Team Player
• Able to work retail hours and public holidays((5days work week)