Tuition Sales Coordinator

Overview:

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities:

Sales & Enrolment Support

• Follow up with leads via WhatsApp, calls, and walk-ins
• Conduct basic consultations to recommend suitable programs
• Explain tuition centre offerings and promotions to prospective parents/students
• Assist in trial class scheduling and conversion follow-up
• Track and update enrolment database and lead pipeline
Support monthly enrolment targets set by the Centre Manager

Customer Service

• Handle front-desk inquiries and walk-in customers
• Attend to parents’ queries on schedules, payments, and student progress
• Ensure prompt and professional communication (WhatsApp, phone, email)
Collect and record feedback from parents and escalate concerns when necessary

Administrative Duties

• Maintain accurate student records (attendance, payment, enrolment forms)
• Assist in class scheduling and coordination with tutors
• Generate invoices, receipts, and follow-up on outstanding payments
Prepare reports for management on sales, attendance, and retention

Marketing Support

• Help execute marketing campaigns (flyers, online posts, referral programs)
• Prepare basic content for WhatsApp blasts or social media (optional)
Coordinate with marketing team for event logistics (e.g., open houses, roadshows)

Operational Duties

• Ensure centre cleanliness, proper signage, and availability of teaching materials
• Open and close centre when required
• Support ad-hoc tasks assigned by Centre Manager

Requirements:

• Minimum O-Level/Diploma
• Sales or customer service experience preferred
• Able to work evenings and weekends (when classes are ongoing)
• Cheerful, proactive, and enjoys speaking with parents and students
• Basic Microsoft Excel / Google Sheets knowledge