Credit Control Officer

Responsibilities

• Making phone calls, send reminders and to communicate with customers for all repayment matters
• Sending out overdue notices for customers who may have missed repayments
• Negotiate payment plans and collections with clients.
• Communicate with customers to build strong relationships and resolve issues efficiently.
• Maintain accurate records and reports on debt collection activities.
• Collaborate with the finance team to develop and implement effective collections strategies.
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To answer customers’ queries and to explain loan procedures over the phone
• To help in administrative duties such as photocopying and filing when necessary

Requirements

• 3 years of collections & recovery management experience is preferred
• Strong knowledge in Credit or Collections management
• Strong communication and interpersonal skills