Operations Executive

SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning!

The Role

Responsibilities

• Daily Job Scheduling & Assignments: Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery.
• Workforce Management: Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed.
• Issue Resolution: Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues.
• Quality Control: Conduct periodic checks on job performance and adherence to service standards.
• Cleaner Support & Attendance Tracking: Oversee cleaner attendance, manage leave requests, and handle resignations smoothly.
• Process & System Improvement: Work with the Operations Manager to refine workflows, improve efficiency, and support business growth.
• Client Requests & Special Assignments: Coordinate special requests, bulk orders, and operational adjustments based on customer feedback.
• Collaboration with Finance & Payroll: Ensure accurate job completion tracking for invoicing and payroll processing.
  
  

Ideal Profile

Requirements

• Experience in Operations: Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry.
• Tech-Savvy & Process-Oriented: Comfortable using scheduling, CRM, and ticketing systems for operational workflows.
• Problem-Solving Mindset: Ability to think on your feet and resolve last-minute service disruptions efficiently.
• Strong Communication Skills: Comfortable working across departments, including Customer Service and Finance, to align operational needs.
• Team Player & Leadership Abilities: Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks.
• Ability to Work in a Fast-Paced Environment: Comfortable managing multiple tasks and priorities in a dynamic setting.
  
  

What's on Offer?

• Great work environment
• Excellent career development opportunities
• Work alongside & learn from best in class talent