User Operations Manager
FLAMINGO RECRUITMENT PTE. LTD.
Date: 1 day ago
Area: Singapore, Singapore
Salary:
SGD 7,000
-
SGD 10,000
per month
Contract type: Full time

Overview: Lead Philippines-based customer support team to handle global user feedback and complaints.
Key Responsibilities:
- Build multilingual support system (English/Arabic/Hindi etc.)
- Optimize SOPs for payment disputes, content moderation, and withdrawal delays
- Monitor users' withdrawal compliance to prevent fraud
- Train BPO team on sensitive issues (e.g., user conflicts, cultural barriers)
- Drive product improvements based on user insights (e.g., party games, voice rooms)
Requirements:
- 5+ years in user operations with 15+ cross-border support team management
- Knowledge of content moderation and withdrawal risk control in social platforms
- Experience with Philippines BPO industry preferred Fluent English, adaptable to shift work (covering MENA/SEA timezones)
Flamingo Recruitment Pte Ltd
EA License : 21C0588
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