User Operations Manager

Overview: Lead Philippines-based customer support team to handle global user feedback and complaints.

Key Responsibilities:

• Build multilingual support system (English/Arabic/Hindi etc.)
• Optimize SOPs for payment disputes, content moderation, and withdrawal delays
• Monitor users' withdrawal compliance to prevent fraud
• Train BPO team on sensitive issues (e.g., user conflicts, cultural barriers)
• Drive product improvements based on user insights (e.g., party games, voice rooms)

Requirements:

• 5+ years in user operations with 15+ cross-border support team management
• Knowledge of content moderation and withdrawal risk control in social platforms
• Experience with Philippines BPO industry preferred
Fluent English, adaptable to shift work (covering MENA/SEA timezones)

Flamingo Recruitment Pte Ltd

EA License : 21C0588