User Operations Manager

FLAMINGO RECRUITMENT PTE. LTD.


Date: 1 day ago
Area: Singapore, Singapore
Salary: SGD 7,000 - SGD 10,000 per month
Contract type: Full time

Overview: Lead Philippines-based customer support team to handle global user feedback and complaints.

Key Responsibilities:

  • Build multilingual support system (English/Arabic/Hindi etc.)
  • Optimize SOPs for payment disputes, content moderation, and withdrawal delays
  • Monitor users' withdrawal compliance to prevent fraud
  • Train BPO team on sensitive issues (e.g., user conflicts, cultural barriers)
  • Drive product improvements based on user insights (e.g., party games, voice rooms)

Requirements:

  • 5+ years in user operations with 15+ cross-border support team management
  • Knowledge of content moderation and withdrawal risk control in social platforms
  • Experience with Philippines BPO industry preferred
  • Fluent English, adaptable to shift work (covering MENA/SEA timezones)



Flamingo Recruitment Pte Ltd

EA License : 21C0588

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