Help Desk Engineer

Responsibilities:

Provide first level support services on incident related to users IT Infrastructure with Servers, Firewall, Desktops, Laptops and peripherals, network connections, printing related and MS office applications among others

Assign tickets using ticketing tool

Monitor the customers IT infra with RMM tools

First level system administration and windows OS & application support

Linux server administration and troubleshooting skills will be advantageous

Escalate unresolved incidents to next level support staff or hardware vendor

Any other ad-hoc duties as assigned

Requirement:

Degree in Computer Science/Information Technology or equivalent

Ticketing tool & Remote support Software experience is required

Prior helpdesk experience is advantageous

Strong initiative and able to work independently

Good communication skills in English