Customer Service Executive

About SuperClean (https://superclean.sg)

SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning!

The Role

Responsibilities

• Customer Inquiries & Bookings: Handle customer inquiries via WhatsApp, email, and phone, guiding them through booking options and answering service-related questions.
• Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
• Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
• Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
• Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
• Invoice & Payment Support: Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.
• Customer Retention & Relationship Management: Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.
• Collaboration Across Teams: Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.
  
  

Ideal Profile

Requirements

• Experience in Customer Service: Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.
• Strong Communication Skills: Ability to handle customer interactions professionally across WhatsApp, email, and phone.
• Problem-Solving & Conflict Resolution: Skilled at managing customer complaints, turning negative experiences into positive outcomes.
• Tech-Savvy & Process-Oriented: Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.
• Detail-Oriented & Organized: Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.
• Team Player: Works well with Operations and Finance teams to ensure smooth service execution.
• Ability to Work in a Fast-Paced Environment: Handles multiple customer interactions daily while maintaining high service standards.
  
  

What's on Offer?

• Flexible working options
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact