Automation Specialist - Presales & Project Engineer

We seek a hands-on IT Engineer to lead end-to-end project execution from planning and stakeholder coordination to hardware/software deployment—while supporting presales activities.

The role demands a detail-oriented organizer who can manage logistics (shipments, cabling, installations), ensure customer satisfaction, and deliver technical sales presentations. Retail experience is a plus.

Key Responsibilities:

End-to-End Project Management

• Stakeholder Coordination: Liaise with clients, vendors, internal teams, and contractors to align project goals, timelines, and deliverables.

• Logistics & Deployment:

• Plan and oversee hardware shipments, inventory tracking, and on-site installations.

• Manage cabling, network setups, and software deployments (SaaS, on-premise).

• Conduct post-installation testing and resolve technical issues.

• Customer Success**: Ensure smooth handover, user training, and high satisfaction post-implementation.

• Documentation: Maintain project charters, risk logs, and closure reports.
  

Presales Engineering

• Technical Presentations: Develop and deliver PowerPoint proposals, demos, and RFP responses.

• Solution Design: Collaborate with sales to tailor IT infrastructure/SaaS solutions to client needs.
  

IT Infrastructure & Analytics

• Deploy/troubleshoot cameras, networks (routers, switches, firewalls), servers, and cloud systems.

• Analyze system performance data (Excel/SQL) to optimize operations.
  

Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.

• 3–5 years in IT project management, including hardware/software deployment and stakeholder management

• Project management & Logistics savvy: Experience managing shipments, installations, and cabling.

• Presales exposure: Technical proposal drafting and client presentations.

• Certifications: PMP, ITIL, CCNA, or cloud certifications preferred.
  

Key Competencies:

• Project Orchestration: Ability to juggle logistics, timelines, and stakeholder needs.

• Technical Sales Acumen: Confidently present solutions to non-technical audiences.

• Problem-Solving: Resolve deployment hurdles swiftly (e.g., shipment delays, configuration errors).

• Preferably to speak Mandarin to speak with Mandarin speaking clients and internal stakeholders
  

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A