Warehouse Operations Manager (Cold Storage)

We are seeking a highly capable and hands-on Warehouse Operations Manager to oversee the day-to-day operations of our third-party cold storage facility. The successful candidate will be responsible for ensuring smooth warehouse workflow, staff supervision, customer satisfaction, and cross-functional coordination. During the startup phase, the manager will also be expected to contribute to the creation and implementation of the warehouse’s operational and commercial model.

Key Responsibilities

Daily Operations Management

• Oversee daily inbound and outbound activities, including receiving, put-away, picking, dispatch, and inventory control
• Ensure cold storage temperature is consistently maintained in accordance with food safety standards
Troubleshoot and resolve operational issues, including equipment breakdowns or discrepancies

People & Process Supervision

• Lead and manage warehouse staff, including supervisors, forklift drivers, and general workers
• Plan work schedules, assign duties, conduct performance reviews, and enforce safety compliance
Implement and improve SOPs (Standard Operating Procedures) for warehouse activities

Customer & Stakeholder Handling

• Liaise with clients on delivery/collection arrangements, complaints, and service customization
• Coordinate with transporters, suppliers, contractors, and internal departments to ensure service excellence
Maintain high standards of customer satisfaction and operational transparency

Business Development Support (Startup Phase)

• Contribute to designing operational workflows, service level agreements (SLAs), and pricing models
• Support the implementation of warehouse management systems (WMS)
Participate in facility layout planning, workflow optimization, and staff recruitment during the setup period

Key Performance Indicators (KPIs)

• On-Time Warehouse Performance (Inbound/outbound accuracy and timeliness)
• Customer Satisfaction Score (Complaint rate, service feedback)
• Cold Chain Integrity (Temperature monitoring, product loss/damage rate)
• Workplace Safety & Team Management (Attendance, incident-free days)
• Process Improvement Initiatives

Requirements

• Minimum 3–5 years of experience in warehouse operations, preferably in cold chain, food, or FMCG sectors
• Prior experience managing both local and foreign workers on the warehouse floor
• Working knowledge of WMS, inventory systems, and temperature-controlled operations
• Fluent in English and able to communicate in Mandarin or other languages is a plus
• Strong leadership, hands-on approach, attention to detail, and high stress tolerance
• Willing to be involved in both strategic and ground-level tasks