Operation Coordinator (Tele-Health)

Roles & Responsibilities

Tele-Health Operation Support

• Manage daily Tele-Health administrative tasks and resolve medicine delivery issues efficiently
• Investigate and follow up on patient and client enquiries, concerns, and feedback in a timely and professional manner.
• Facilitate seamless communication between stakeholders, including employers, doctors, clinics, and internal departments.
• Ensure strict adherence to PDPA regulations, company standards, SOPs, and always maintain patient confidentiality.
• Coordinate follow-up care for patients after tele-consultations, ensuring continuity of care.
• Responsible in financial administrative tasks, including preparing refunds, raising credit notes, and collecting outstanding payments from patients or employers.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Adhere to best practices by responding to calls in a timely and efficient manner, ensuring prompt attention to inquiries and issues.
• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the organisation to contribute to the performance of the team.
• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.
• Attend training as assigned by Operation Manager / Operation Executive.
• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
• Any other tasks as assigned by the Operation Manager / Operation Executive.

Interested applicants may apply via either of the following channels:

• Email: Send your detailed resume with the subject line “Operation Coordinator (Tele-Health)” to [email protected]

• MyCareersFuture: Submit your application directly through the MyCareersFuture portal.

Only shortlisted candidates will be notified.