Customer Care Officer

We are partnering with a leading consumer electronics company to hire a Customer Care Executive to join their team in Singapore.

Job Descriptions:

• Serve as the first point of contact for customers, handling inquiries via service hotline and email.
• Address and resolve customer queries related to products, spare parts, service packages, and schedule service appointments. Coordinate with in-house technicians and authorized service contractors to ensure timely resolution.
• Collaborate with internal departments to address and resolve product and service-related issues.
• Perform basic troubleshooting to identify problems and ensure efficient customer support.
• Meet performance targets and KPIs as set by the company.
• Demonstrate strong time management and prioritization skills, with great attention to detail and a proactive problem-solving mindset.
• Work effectively under pressure while managing customer expectations professionally.
• Conduct weekly and annual stock counts for spare parts inventory.
• Manage retrieval and delivery of spare parts to the Customer Care Counter.
• Handle front counter responsibilities, including spare parts sales for walk-in customers, repair drop-off and collection, and redemption services.

Job Requirements:

• Strong sense of teamwork and ability to work independently.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to resolve problems effectively.
• Fast and accurate computer literacy and data entry capabilities.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

Licence Number: 18S9037

EA Registration Number: R23112003

Business Registration Number: 201735941W