Private Client Relation Manager

Key Responsibilities

Strategic Development & Commercial Impact

• Define and execute the regional Private Client strategy, aligned with global PCR directives and regional business goals.

• Lead VIC recruitment and development initiatives to drive incremental revenue growth, particularly in high-end categories such as exotics, furs, Made-to-Order, and World of FENDI.

• Partner with the retail and merchandising teams to shape product focus and sales plans for VIC-centric activations, trunk shows, and private previews.

• Identify and cultivate new business opportunities through external networks, third-party collaborations, and targeted outreach of UHNW and HNW individuals.
  

Client Relationship Management

• Oversee regional client segmentation and portfolio development strategies to drive engagement, conversion, and retention.

• Drive personalised engagement strategies and bespoke experience for top-tier clients, working closely with Store Managers, Client Advisors, and the CRM team.

• Act as a key liaison between stores and the global PCR team for campaign implementation, RSVP management, and client proposals related to high-end events.

• Ensure data excellence in client profiling and segmentation, supporting targeted and impactful clienteling actions.
  

Team Enablement & Advisory

• Serve as the regional advisor for VIC development, supporting Store Managers and Retail Manager in succession planning and talent identification for future Private Client Advisors (PCAs).

• Design and deliver elevated training modules focused on client acquisition, HNWI relationship building, and personalized selling techniques.

• Mentor top-performing Client Advisors and build a pipeline of high-potential talent for the PCR function.
  

Cross-functional Collaboration

• Partner closely with Retail, Marketing, Merchandising, Omnichannel, and CRM teams to orchestrate seamless delivery of client experiences and elevate brand desirability.

• Lead the regional implementation of global client strategies and align key KPIs with global PCR teams.

• Act as a gatekeeper for high-end client proposals related to international events, fashion shows, and exclusive previews.
  

Event Strategy & Execution

• Lead the strategic planning and execution of regional Private Client events including trunk shows, MTO previews, and World of FENDI activations.

• Ensure effective cross-market coordination and performance tracking of high-end client events.

• Drive client engagement through curated storytelling, immersive experiences, and ultra-personalized client journeys.
  

Profile & Qualifications

• Minimum 10-15 years of experience in luxury retail, client development, or private client relationship management.

• Proven track record in high-value sales and HNWI engagement strategies within the luxury or hospitality sector.

• Exceptional interpersonal skills with the ability to influence, inspire, and develop internal stakeholders across markets.

• Strong commercial acumen with a strategic mindset and hands-on approach.

• Fluent in English; additional Asian languages are a plus.

• Willingness to travel regionally to support market needs and events.