MANAGEMENT TRAINEE SERVICE

EBISU PRIVATE LIMITED


Date: 12 hours ago
Area: Singapore, Singapore
Salary: SGD 3,100 - SGD 5,000 per month
Contract type: Full time
Position Purpose

  • Provide guidance and day-to-day training to staff within assigned area

  • Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

  • Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

  • Restaurant Operations

  • Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

  • Check readiness of restaurant for service day and brief service crew on staffing roster for service day

  • Manage customer flow and seating arrangement

  • Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

  • Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

  • Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

  • Restaurant Management & Planning

  • Act as point of escalation for service crew regarding service issues

  • Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

  • Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

  • Quality Assurance & Control

  • Enforce restaurant quality, service, cleanliness and value standards

  • Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

  • Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

  • People Management

  • Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

  • Provide training to encourage role rotation amongst service staff

  • Train and monitor staff in the company SOPs (standard operating procedures)

  • Ensure workplace safety practices
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