Operations Executive / Front Desk Supervisor

Responsibilities

• Managing the day-to-day operations of the gym, ensuring a seamless experience for both members and staff.
• Provide exceptional customer service, handling member inquiries, complaints, and feedback. Ensure members have a positive experience from check-in to class participation.
• Oversee the front desk and operational staff, ensuring efficient scheduling, training, and performance management.
• Work closely with other departments and manage a team of customer service officers
• Presentable, Customer Service-Oriented, Friendly and able to work in a fast-pace environment
• Prepare and maintain reports on daily operations.
• Administrative support including preparation of monthly reports.

Requirement

• Minimum of 3 years of experience in operations roles, preferably within the fitness industry or a related field.
• At least 1 year of supervisory experience in operations is required.
• Excellent written and verbal communication skills with the ability to interact effectively with staff, members, and external partners
• Strong analytical and troubleshooting skills to address operational challenges and member concerns quickly.
• Able to commit shift hours, including weekends and public holidays.