IT SYSTEM SUPPORT

Job Description

• The core function is to support technology related operations of the company.

• Provide L1 and L2 support to end users, training and guidance included.

• Maintain systems in a virtualized environment including checking of batch jobs, scripts, scheduled tasks and regular housekeeping.

• Diagnose, troubleshoot and resolve system, network and security issues.

• Perform query jobs, generate data statistics and report.

• Maintaining clear documentation of the infrastructure and procedures.

• Involved in the requirements gathering, analysis, system integration test and user acceptance testing.

• Lead initiatives to reduce energy consumption and improve IT sustainability (e.g., virtualization, cloud migration, e-waste management).

• Evaluate and recommend green IT practices and energy-efficient hardware.

• Assist in ad-hoc projects and perform any other duties that are assigned from time to time.
  

Requirements

• Diploma/Degree in Computer Science, IT, or related field.

• Experience in L1/L2 Support: Troubleshooting hardware/software (Windows/macOS, Office 365, VPN, printers).

• Cloud Systems: Familiarity with cloud system (migration, cost optimization).

• Experience in virtualization/cloud migration to reduce energy use.

• Ability to train non-tech staff on cloud tools/processes.

• Fluent in English & Mandarin.

• Able to travel to multiple work locations.