Administrative Associate

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

You will enjoy this role if you are a go-getter, like to take initiative and have an eye for detail and administration. You will be given guidance and can stretch yourself by exercising your creativity and thinking outside the box. You will also be empowered to create and execute your plans.

Key Responsibilities

• Manage the onboarding process for new clients, assist in appointment scheduling and rescheduling, new programme application, and address client enquiries for Senior Gym programmes.
• Assist in sharing on Medisave services, Medisave claims submissions, subsidy application, and address client enquiries for Rehabilitation and Physiotherapy services.

• Assist the internal stakeholders (therapists and exercise trainers) with operational tasks, administrative tasks (SMF & ATF application), and support tasks.
• Provide any other ad-hoc administrative general support to the Allied Health Centre of Excellence team or the Day Rehabilitation Centre HQ as assigned.

Qualifications

• ITE/Diploma in any Discipline or Service Sector disciplines
• 0 - 2 years of work experience in roles similar to customer service associates
• Knowledge of the healthcare industry and operational experience in community healthcare settings in Senior Care Centres are preferred, but not a must
• IT Savvy and proficiency in Google Suite applications
• Strong initiative and ability to work independently
• Excellent organisation skills and meticulous
• Good communication and interpersonal skills

Other Information

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA