Customer Service Officer

Job Description:

• Handle customer inquiries, quotes, and orders via phone, email, or in person.
• Process customer orders from initial inquiry through to production and delivery.
• Handle customer complaints or issues, identify customer needs and offer appropriate solutions or alternatives.
• Respond promptly to customer inquiries via various communication channels.
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide accurate, valid, and complete information by using the right methods / tools.
• Keep up-to-date with product knowledge and service changes.

Requirements:

• Strong communication and organizational skills.
• Proficiency in MS Office and prefer skilled with Adobe Photoshop and Adobe Illustrator.
• Able to work in a fast pace environment preferably in printing industry.
• Commit to work on weekend.