Event Assistant, Customer Experience

Job Scope :

• Manage registration system with vendors, ensuring smooth operations and accurate info.

• Respond to participant enquiries via email, phone, and social media.

• Resolve issues for participants before and during the event.

• Plan and send communications (eDMs, SMS) at key stages.

• Track and report registration data (e.g. sign-ups, revenue).

• Coordinate event entitlements (bibs, T-shirts, packs) with sponsors/suppliers.

• Prepare event documents (runsheets, purchase orders, invoices).

• Oversee event day operations, including distribution of items and on-site support.

• Create post-event reports with data, feedback, and improvement points.

Requirement :

• At least 1 year of event experience.

• Strong organizational and problem-solving skills.

• Good communication and stakeholder management.

• Able to analyze and plan using different information sources.

• Adaptable and calm under pressure.

• Willing to work outdoors, early mornings, weekends, and public holidays (with off-in-lieu).

• Passionate about events and growth in the industry.

• Takes pride and ownership in their work and is goal-driven.