Administrative Manager

Key Responsibilities:

• Performance Analysis & Process Improvement
  Monitor logistics KPIs—including delivery times, order accuracy, and fulfillment rates—and implement continuous improvements to enhance customer satisfaction and operational efficiency.

• Carrier Selection & Rate Negotiation
  Source, evaluate, and manage third-party logistics providers and shipping carriers. Negotiate competitive contracts and shipping rates to support service-level goals and margin targets.

• Fulfillment & Delivery Execution
  Ensure daily order processing, fulfillment, and last-mile delivery activities meet or exceed cost, speed, and accuracy targets. Address delivery bottlenecks proactively to avoid customer impact.

• Documentation & Standard Operating Procedures (SOPs)
  Maintain comprehensive records of shipping and delivery activities. Document procedures, updates, and changes to ensure clarity, consistency, and training support across the team.

• Operational Leadership
  Lead daily stand-ups or control meetings to identify potential delays or issues, assign action items, and drive accountability across the team for timely resolution.

• Team Management & Development
  Supervise and support warehouse and logistics staff. Provide training, performance feedback, and scheduling to ensure alignment with company standards and operational goals.

Qualifications:

• 3–5 years of logistics or operations management experience, preferably in an e-commerce or high-volume retail environment
• Proven experience managing 3PL partners and last-mile carriers
• Strong understanding of order fulfillment systems, warehouse operations, and delivery logistics
• Excellent problem-solving, organizational, and communication skills
• Ability to thrive in a fast-paced, deadline-driven environment