Customer Service Officer

Job Description

• Deal direct with customers by either telephone, electronically or face to face.
• Obtain and evaluate all relevant information to handle products and services enquiries.
• Perform customers' verifications.
• New customer accounts set-up.
• Keep records of customers' interactions and transactions.
• Administrative work and tabulation of outlet reports.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Minimum 2 years of relevant working experience.
• Minimum Diploma & above.
• Positive working attitude and good communication skills.
• Great knowledge of customer service principles and practices.
• Effectively proficient in both English and Mandarin (spoken and written)
• IT skills required (administrative work)
• Able to commit to retail working hours.
• Able to work on weekends and Public Holidays