Operations Executive

Scope of work

• Ensure sufficient manpower and comply with the prevailing laws, rules and regulations.

• Ensure good quality and service standards

• Investigate and report any irregularities and incidents

• Manage the registration and onboarding of vendors into the online system and train on the relevant SOP

• Perform daily cash and payment reconsolidation and prepare sales monthly reports.
  

Requirements

• Minimum Diploma in any discipline, at least 3 years of supervisory experience in frontline service

• Confident, team player and able to work independently

• Strong communication skills required

• Proven experience in managing a positive client experience by following-up and resolving customer service-related issues.

• Familiar with different modes of payment and able to perform daily sales reconciliation
  

Work Week: 5 days