Assistant Manager, Learning & Development

Company Introduction

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

The Assistant Manager, Learning & Development is responsible for developing the overall training strategy and Training Masterplan, and ensuring the effective implementation of training programs across the organization. This role identifies training and development needs, drives impactful learning initiatives, and enhances employee performance and engagement.

Key objectives include improving productivity and work quality, fostering employee loyalty to the brand, and supporting career growth within the organization. The role also involves setting performance metrics, evaluating training outcomes, and guiding employees in building sustainable long-term career pathways aligned with the company’s vision.

Day to Day Responsibilities:

• Drive a culture of exceptional service through the creation and implementation of bespoke service standards designed for the brand.
• Support the development of training projects in line with and to support the achievement of the business strategy and KPI.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Identify and assess future and current training needs through job analysis, customer feedback analysis, career paths, annual performance appraisals and consultation with line managers.
• Draw an overall or individualized training and development plan that addresses needs and expectations.
• Develop effective induction programs of the brand and ensure orientation sessions are conducted in a timely manner.
• Analyze and review training statistics to identify trends to ensure attention can be directed to key issues and reported to the management.
• Train supervisors in techniques and skills for training and dealing with employees.
• Prepare Yearly Training Budget.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Developing a training toolkit based on the operational needs (geographically, concept … etc.)
• Maintain a keen understanding of training trends, developments, and best practices.
• Provide leadership, direction and support to all colleagues, ensuring constructive feedback is given with guidance on improving and that there is a clear focus on their development
• Manage and maintain all related records and trackers.
• Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
• Understand e-learning techniques, and where relevant, be involved in e-learning programs.
• Research new technologies and methodologies in workplace.
• Perform other duties pertinent to this job as assignedThe Assistant Manager, Learning & Development is responsible for: