Level 1 IT Support Engineer

Job Overview

• Support IT Projects

• Assists IT Specialist in daily IT operation tasks.

• Assist in the implementation and rollout of new IT-related projects across the organization.

• Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT-related equipment repair and related services to ensure continuity and compatibility.

• Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

• Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.

• Maintain confidentiality and comply with our IT policies.

• Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using BeyondTrust software for IT Support.

• Web Help Desk

• Primary Support for end-user support including user onboarding and offboarding.

Responsibilities

• Support IT Projects

• Assists IT Specialist in daily IT operation tasks.

• Assist in the implementation and rollout of new IT-related projects across the organization.

• Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

• Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

• Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.

• Maintain confidentiality and comply with our IT policies.

• Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

• Web Help Desk

• Primary Support for end user support including user onboarding and offboarding.
  

Minimum requirements

• At least 1 year Level 1 IT Support with End User experience.

• Minimum ITE/ Diploma in Computer related.

• Team player with initiative to resolve issues.