Boutique Manager

BOUTIQUE MANAGER – JOB DESCRIPTION

VILLA D’ÉTÉ is seeking an experienced and driven Boutique Manager to lead our boutique operations, uphold exceptional standards of service, and bring our brand vision to life. As a key representative of the brand, you will oversee all aspects of store performance, team leadership, and customer engagement, embodying the refined elegance of the French Riviera lifestyle.

Key Responsibilities

Sales & Client Experience

• Lead the boutique in achieving and exceeding sales goals through strategic planning, team coaching, and customer-centric selling.
• Deliver a consistently elevated client experience that reflects the brand’s values, aesthetic, and service ethos.
• Build a loyal base of clientele, with a strong focus on engaging and retaining VIP and high-value customers.
• Oversee the implementation of clienteling strategies to foster long-term relationships and repeat business.
• Analyze sales trends and KPIs to develop action plans that drive performance and conversion.

Team Leadership & Development

• Recruit, train, and lead a high-performing boutique team with a focus on motivation, collaboration, and excellence.
• Provide ongoing coaching and feedback to ensure individual and team performance meets company expectations.
• Organize regular team briefings, product training sessions, and role-play exercises to enhance service delivery and brand knowledge.
• Foster a positive and professional work environment where staff feel inspired and aligned with the brand’s mission.

Product & Visual Merchandising

• Ensure the boutique is impeccably presented and aligned with seasonal visual merchandising standards.
• Oversee inventory management processes, including stock replenishment, transfers, shrinkage control, and cycle counts.
• Collaborate with HQ and internal departments to ensure accurate product flow, assortment, and merchandising execution.
• Monitor product sell-through and provide feedback to support assortment planning and inventory optimization.

Operational Excellence

• Ensure smooth day-to-day operations of the boutique, including opening/closing procedures, cash management, and compliance with operational policies.
• Enforce adherence to company policies, standard operating procedures, and local regulations (e.g., health and safety).
• Maintain a high level of accuracy and integrity in sales reporting, discounting, and promotional execution.
• Coordinate with internal teams including Product, Marketing, CRM, HR, VM, and Finance to ensure operational alignment and business efficiency.

Brand Representation

• Serve as a key ambassador for the VILLA D’ÉTÉ brand, representing its image and values both in-store and at brand events or activations.
• Uphold the highest standards of grooming, service, and conduct, ensuring the boutique consistently reflects the brand's premium positioning.
• Take initiative in elevating the boutique's presence and visibility within the local market through community and landlord engagement.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
• Minimum 5 years of retail management experience, with at least 3 years in a leadership or supervisory role.
• Proven track record in driving sales growth, team performance, and operational excellence.
• Strong analytical, organizational, and communication skills.
• Proficiency in retail operations and management systems; Microsoft Office skills required.
• Ability to work a flexible schedule including weekends, holidays, and extended hours as needed.
• Passion for luxury fashion, lifestyle, or fragrance and a deep appreciation for delivering exceptional customer service.

About VILLA D’ÉTÉ

VILLA D’ÉTÉ is a luxury lifestyle brand inspired by the timeless elegance and artistic soul of the French Riviera. More than just a boutique, we offer an immersive escape into the refined, sun-drenched charm of southern France, blending effortless glamour with contemporary resort fashion, artisanal fragrances, and curated lifestyle experiences. Every collection is thoughtfully designed to evoke a sense of memory, sophistication, and emotional connection. With flagship boutiques in Cannes, France and Hainan Island, China, VILLA D’ÉTÉ is where elegance meets wanderlust. We invite passionate individuals to join us in shaping a brand that celebrates beauty, craftsmanship, and the art of living well.