Tech Field Engineer

Key Responsibilities

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.

• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.

• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.

• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.

• Performs installs, moves, adds and changes as required.

• Tests and certifies PCs, networks, servers and client approved applications.

• Provides follow-up on problems or escalations.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Meets SLA requirements and ensures client satisfaction in all interactions.

• Create / update and track ticket in ticketing tool to closure observing SLA commitments

• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems etc. that may affect the proper functioning of the System.

Working hours

• Rotating 12 hrs shift or as assigned.

• Shift Rotation: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

• Every 2 months day shift, followed by 2 months night shift and vice versa.