Tech Field Engineer
J P INFOTEC PTE. LTD.
Date: 3 weeks ago
Area: Singapore, Singapore
Salary:
SGD 2,500
-
SGD 3,000
per month
Contract type: Full time

Key Responsibilities
- Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
- Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
- Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
- Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers and client approved applications.
- Provides follow-up on problems or escalations.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Meets SLA requirements and ensures client satisfaction in all interactions.
- Create / update and track ticket in ticketing tool to closure observing SLA commitments
- Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
- Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems etc. that may affect the proper functioning of the System.
Working hours
- Rotating 12 hrs shift or as assigned.
- Shift Rotation: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
- Every 2 months day shift, followed by 2 months night shift and vice versa.
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