Tech Field Engineer

J P INFOTEC PTE. LTD.


Date: 3 weeks ago
Area: Singapore, Singapore
Salary: SGD 2,500 - SGD 3,000 per month
Contract type: Full time

Key Responsibilities

  • Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
  • Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
  • Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
  • Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
  • Performs installs, moves, adds and changes as required.
  • Tests and certifies PCs, networks, servers and client approved applications.
  • Provides follow-up on problems or escalations.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Meets SLA requirements and ensures client satisfaction in all interactions.
  • Create / update and track ticket in ticketing tool to closure observing SLA commitments
  • Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
  • Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems etc. that may affect the proper functioning of the System.

Working hours

  • Rotating 12 hrs shift or as assigned.
  • Shift Rotation: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
  • Every 2 months day shift, followed by 2 months night shift and vice versa.
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