Senior Loan Officer

Company Description

We are currently seeking a dedicated and experienced senior loan officer to join our dynamic team at Shenton Credit, a leading moneylender business. The successful candidate will play a crucial role in upholding our professional image, ensuring exemplary customer service, and contributing to the overall success of the organization.

• Customer Service & Client Engagement
  Provide professional and friendly customer service by engaging clients during appointments and follow-ups, ensuring a positive experience and addressing enquiries in person or over the phone.
• Loan Advisory & Product Explanation
  Guide clients through suitable loan packages by assessing their financial needs, explaining loan terms, repayment plans, and procedures in a clear and transparent manner.
• Financial Assessment & Credit Evaluation
  Conduct comprehensive assessments of applicants’ income, credit history, and debt-to-income ratio to recommend appropriate loan solutions and ensure responsible lending.
• Documentation & Compliance
  Collect, verify, and review all applicant documentation for completeness and accuracy, while ensuring strict adherence to legal, regulatory, and internal compliance standards.
• Loan Processing & Coordination
  Collaborate with internal departments to facilitate efficient loan processing, from application to approval and disbursement, resolving any issues promptly.
• Repayment Management & Collections
  Monitor loan accounts for timely repayments, follow up professionally with clients on overdue payments, and discuss alternative repayment or reloan plans where necessary.
• Record Keeping & Data Management
  Maintain and update accurate client records in a timely manner, ensuring compliance with data protection regulations and internal documentation policies.
• Client Relations & Business Development
  Build and maintain good relationships with clients and industry partners to encourage referrals, while supporting team goals and promoting the company’s reputation for service excellence.
• Training & Compliance Updates
  Participate in regular training to stay updated on lending regulations and industry practices, contributing to overall professionalism and compliance.
• Ad-Hoc Duties
  Assist with other administrative or operational duties as assigned to support smooth business operations and team efficiency.
  

Qualifications:

• Degree or equivalent in Finance, Business Administration, or related field.
• Proven experience in loan origination, financial analysis, or customer service within the lending industry, with demonstrated knowledge and application of compliance regulations.
• Excellent communication skills with the ability to convey complex financial information clearly.
• Detail-oriented with a commitment to accuracy and compliance.