IT Network Support Engineer – Microsoft Azure

IT Infrastructure Support role that provides onsite or remote assistance to end users with hardware & software issues. Mainly supporting users based in Singapore and point of contact for subcontractors. As a member of the PRMMS IT team, he/she will report to the IT Dept Head.

Key Responsibilities

• Manage and support Azure Cloud Environment and IIS Setup and Configuration and Deployment of applications
• Manage and support Microsoft Office 365 environments
• Provide Help Desk support for workstations, laptops, peripherals, and other IT devices
• Provides technical support to employees for network infrastructure, software & hardware
• Works with help desk ticketing system to open, update, and close tickets in a timely and complete manner
• Manage and document IT assets (workstations, network, software license. mobile)
• Ensure all IT assets comply with company security policies, including patch management
• Install & upgrade Operating Systems (OS), corporate & business applications
• Manage DHCP IP address reservation for workstations
• Troubleshoot hardware & software issues. Escalate to 3rd party vendor as necessary.
• Advise users on corporate IT best practices & security and compliance guidelines and best practices
• Liaise with Security, Application, and Database Support teams in projects and day-to-day operations
• Liaise with 3rd party vendors for integration and installation of hardware & software required for office use, i.e. printers, door access, payroll applications
• Liaise with CTO & Team Leader for IT asset purchase, upgrade & obsolescence
• Manage onboarding and offboarding of staff for IT related
• Provide quality customer service in response to IT Support
• Administer Documentation including PO for related Invoices, claims, etc.
• Handle ISO compliance
• Provide relevant support as necessary and other ad-hoc assignments
  
  

Requirements

• Minimum 3 years of working experience in Azure cloud environment
• Overall 5 years’ experience in Infrastructure or Network Management
• Hands-on experience supporting Microsoft technologies (e.g. Windows, Azure, M365, Intune, SCCM/WSUS) and Apple MacBook
• System administration experience with troubleshooting OS and application logs and knowledge of administrative tasks required to address system-level issues.
• Hands-on experience in managing & replacing computer hardware, software and accessories
• Knowledge of commonly used 3rd party software, e.g., antivirus, proxy client, VPN client
• Experience in modern networking management. (DNS, DHCP, routing, firewall, Wi-Fi)
• Knowledge and experience in managing MS SQL Server environment will be a plus
• Certification in Azure, Cloud, and Microsoft Technologies is a must.
• Fluent in English, both written and oral
• Able to start work immediately