Desktop Support Engineer L2
TapTalent.ai
Date: 11 hours ago
Area: Singapore, Singapore
Contract type: Full time
We're Hiring: Desktop Support Engineer L2!
We are looking for a skilled and dedicated Desktop Support Engineer L2 to join our dynamic team in Singapore. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that all desktop systems run efficiently.
Location: Singapore, Singapore
Work Mode: Work From Office
Role: Desktop Support Engineer L2
Budget:$2400
What You'll Do
EUC Engineer with ServiceNow experience to assist in managing ITSM operations
We are looking for a skilled and dedicated Desktop Support Engineer L2 to join our dynamic team in Singapore. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that all desktop systems run efficiently.
Location: Singapore, Singapore
Work Mode: Work From Office
Role: Desktop Support Engineer L2
Budget:$2400
What You'll Do
EUC Engineer with ServiceNow experience to assist in managing ITSM operations
- Generate reports that provide actionable insights into service performance.
- Perform a Key User support role to troubleshoot level 1 ServiceNow platform issues and managedthe escalation and resolution of issues raised to level 2 support by the Applications Team.
- Identify and propose platform enhancements to streamline EUC service operations.
- Drive continuous service improvement by identifying gaps, analysing issues faced by Service Desk (SD), DE and end users, and developing a roadmap for enhancements and new features to better EUC operations.
- Any other tasks assigned by supervisor
See more jobs in Singapore