Field Application Engineer

Job Description

• Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers.

• Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application.

• May be responsible for providing wet-lab and data analysis in clinical laboratory environments.

• Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.

• Integrates Agilent products, applications and/or solutions into customer’s environment.

• Ensures the product/application functions per specifications.

• Provides remote and on-site troubleshooting.

• Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback.

• Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies.

• May present information at conferences, seminars and e-seminars.

• Not incentive-eligible.

• Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

• Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications

• Master’s degree or Ph.D. in Chemistry, Instrument-Analytics or any related fields.

• Typically, 5-8 years of relevant experience in separation science and method development, gas chromatography, and mass-spectrometry with analytical chemistry.

• In-depth knowledge of GC/GCMS technologies, market trends and applications.

• Experience in Food, Oil & Gas industries.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to work effectively across all levels of the organization

• Proven team player with a collaborative mindset.

• Experience with Agilent solutions and proficiency in Python is a plus.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support