Snr Application Command Center

Responsibilities:

1. Oversee Support RFB, Batch, Alert, and business queries for Global Insurance clients.

2.Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.

3.Utilize important framework tools such as ITSM, Servicenow, etc. for both making updates and producing reports.

4.Incident management - provide timely and accurate user notifications as well as management escalations when needed.

5.Documentation and knowledge management

6.Follow up and coordinate resolutions with various development teams.

7.Assist with metrics reporting.

8.Coordinate and perform Business Continuity testing and related paperwork.

9.Organize and run meetings independently for issue resolution.

10.Respond to, resolve feed, and batch support items, Manage alerts and monitoring.

Required Skills:

1. 5+ years of application Production Support experience.

2. Strong UNIX / LINUX knowledge.

3.Basic Knowledge of Software Development Life Cycle.

4.Working knowledge of ITIL.

5.Strong verbal and written communication skills. Resource should be able to interact with senior business users on daily basis.

6.Excellent project and time management skills.

7.Ability to work in a multi-regional team