Ecommerce Assistant

We are looking for a proactive, detail-oriented Ecommerce Assistant who is passionate about ecommerce platforms and live streaming. This role requires an independent self-starter who will take ownership of daily ecommerce operations, specialise in account management across multiple platforms, stay updated on platform changes, execute promotional campaigns, coordinate and perform live streaming sessions, and provide insightful data analysis to drive sales and customer satisfaction across multiple brands.

Key Responsibilities

1. Ecommerce Platform Account Management

• Own and manage accounts on various ecommerce platforms (e.g., Shopify, Lazada, Shopee, TikTok Shop, Amazon)
• Become a specialist in each platform’s features, policies, updates, and best practices
• Monitor and adapt to frequent platform changes, new tools, or policy updates to maintain compliance and optimise account performance
• Liaise directly with platform account managers to leverage opportunities and resolve issues promptly
• Ensure all product listings, pricing, and promotions comply with platform requirements and are continuously optimised

2. Ecommerce Operations & Inventory Management

• Maintain accurate inventory levels and order processing workflows in coordination with ecommerce operations
• Monitor order fulfilment status and handle issues or escalations to ensure timely delivery and customer satisfaction

3. Campaigns & Promotions

• Plan, implement, and monitor promotional mechanics and sales campaigns across platforms
• Coordinate with internal marketing teams and platform representatives for campaign participation
• Track promotion performance and optimise for maximum ROI and sales uplift

4. Live Streaming Coordination and Execution

• Plan, schedule, and run live streaming events for product launches and promotions
• Prepare engaging content and product showcases for livestreams
• Operate live streaming tools and engage the audience in real-time to drive conversions
• Analyse livestream metrics and recommend continuous improvements

5. Data Analysis & Reporting

• Collect, analyse, and report on sales, traffic, campaign performance, and customer behaviour
• Use data-driven insights to recommend improvements to campaigns, listings, and overall ecommerce strategy

6. Growth & Cross-functional Collaboration

• Identify new growth opportunities and propose initiatives for campaigns, product positioning, or platform features
• Work closely with operations and marketing teams to align goals and processes
• Support customer feedback management and post-sales service improvement initiatives

Requirements

• Minimum 2 years experience in ecommerce operations or account management, preferably with exposure to multiple platforms
• Demonstrated ability to specialise and stay updated with evolving ecommerce platforms’ tools, policies, and updates
• Experience coordinating or conducting live streaming or video commerce sessions is a plus
• Strong analytical skills with the ability to produce actionable insights from data
• Proficient with ecommerce platforms such as Shopify, Lazada, Shopee, TikTok Shop, Amazon, or others
• Excellent organisational and multitasking abilities, capable of managing multiple brands and campaigns simultaneously
• Strong communication and presentation skills for live streaming and team collaboration
• Comfortable using tools like Excel, Google Sheets, Google Analytics, and ecommerce platform dashboards

Preferred Qualifications

• Experience managing marketplace accounts and promotional mechanics
• Knowledge of SEO optimisation for ecommerce listings
• Basic content editing skills for marketing support

How to Apply

Please submit your resume and a brief cover letter highlighting your relevant experience and platform specialisation to [email protected].

Location: Jurong East, on-site
Employment Type: Full-time