Logistics and Office Manager

Key Responsibilities:

• Logistics Management:
  • Lead and manage the logistics function of the team; both import and export; ensuring proper documentation, working with the sales team to liaise and negotiate with suppliers, manufacturers, and vendors.
  • Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
  • Process claims for defective products, short shipments, missing parts, and any other discrepancies in shipment for both local and regional orders.
  • Direct, optimize, and coordinate the full order cycle; working closely with the sales team and back-end operations to maximize customer service levels.
  • Organize and manage internal and external stock audits and reconcile inventory counts.
  • Assist in monitoring and following up with salespersons regarding collections.
  • Control credit note issuance to safeguard the interest of the company.
  • Assist on a need-to basis to attend to sales inquiries, including telephone inquiries and walk-in customers in the showroom.
• Office Management:
  • Manage the office general administration including data entry, order processing, invoicing, maintaining proper documentation and filing, and ensuring the orderliness of the office environment including the pantry.
  • Oversee daily office operations and administrative tasks.
  • Manage office supplies and equipment inventory.
  • Any other ad-hoc projects and/or assignments which might be assigned by the company.
  • Handling ABLOY Master Key system orders; including safe keeping of Master Key system records, and disposal of Master Key codes upon order completion, ensuring strict control and maintaining proper records for restricted key duplication.

Qualifications:

• Educational Requirements:

Diploma in Logistics & Operations Management or relevant qualifications from a local polytechnic/post-secondary institution.

• Work Experience:

• Minimum of 5 years of relevant working experience in leading the logistics operations of a company.

• Experience with office management and administrative tasks.

• Proficiency in ERP platforms such as SAP, Oracle, or Microsoft Dynamics.

Skills:

• Excellent leadership, communication, and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving and analytical skills.
• Knowledge of logistics software and inventory management systems.