Air Traffic Officer

Job Description

• Perform day-to-day flight operation duties
• Receive, track and coordinate requests for ground handling, flight support
• Assist ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests
• Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
• Monitor progress of flights and assists pilots, crews as required
• Handle and resolve customer complaints and concerns
• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment.
• Communicate with managers to manage daily schedules
• Comply with all airport authority and security requirements
Assist in various other administrative or operational duties

Requirements:

• Experience in airport flight operations
• Fluent in both English and Mandarin and possess strong communication skills
• Proactive, passionate, meticulous and with a strong safety mindset
• Strong teamwork, communication skills, punctual and excellent customer service skills & attitude
• Shift work week and able to work on weekend and Public Holidays
• Work place at Changi Airport Terminal 1