Senior Customer Fulfillment Executive

• Support sales team to process sales order, returns and exchange according to customer requirement, and ensuring all orders are accurate and delivered on time.
• Monitor & follow up on progress of outstanding backlog orders.
• Coordinate with various stakeholders, schedule meetings and assist on project follow up.
• Prepare and process order for letter of credit (LC) and present LC documents on time and monitoring transactions.
• Coordinate with warehousing and 3rd Party Logistics to schedule pickups and ensure timely delivery of orders to customer.
• Monitor stock levels, co-ordinate inbound & outbound planning, and end to end delivery to achieve JIT and to ensure product availability.
• Follow up and process transaction to ensure Invoice and signed delivery order are sent to customer in a timely manner.
• Track and update sales order fulfilment rate monthly to manage customer metrics.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Work towards achieving both individual and team KPIs and goals.
• Support in all audit requirement. Compile and coordinate with auditor and finance for sample document requirement. To review and ensure all sample documents meet standard audit compliance.
• Adhere and comply to compliance with company regulations and internal policies.
• Perform administrative and ad hoc duties that are assigned.
• Collaborate with sales team to resolve all problems concerning operation activities and relevant documents issuance. Creates workable plan of action.
• Identify opportunities for process improvements and contribute to the development of best practices within the order fulfillment department.
• Address any issues with orders promptly and work towards finding solutions to ensure customer satisfaction.
• Accountable for maintaining accurate records in SAP for product code and customer order status.
• Support continuous improvement project and streamline current process towards digitalization.
• Responsible in being proactive to inform customer on delivery status, exceptions and provides timely updates of order status.
• Lead in all audit requirement. Compile and coordinate with auditor and finance for sample document requirement. To review and ensure all sample documents meet standard audit compliance.

Requirements:

• At least 2-3 years of relevant working experience
• Experience with SAP system is an advantage