Operation Supervisor -Global

We are seeking a proactive and experienced Operations Supervisor (Global) to lead and manage our international courier logistics operations . This role is pivotal in ensuring the seamless movement of shipments across borders, in compliance with regulatory requirements and company standards. You will play a key role in coordinating with global logistics partners, handling airport-related operations, and driving operational excellence across our delivery network.

Key Responsibilities

• Supervise and oversee all aspects of global courier operations , ensuring efficient, timely, and secure international deliveries.
• Liaise with freight forwarders, international shipping partners, and customs agencies to facilitate smooth cross-border logistics.
• Ensure full compliance with Singapore Customs procedures and international import/export regulations .
• Manage lost and found cases at Changi Airport , coordinating with airport authorities and customers for swift resolution.
• Plan and optimize delivery routes and schedules for both domestic and international shipments.
• Support and coordinate ground operations , including warehouse handling, parcel sorting , and fleet movement .
• Operate company vehicles when required (must hold a valid Class 3 driving license for both auto and manual transmission).
• Provide training and mentorship to logistics personnel on global shipping standards, customs clearance , and best practices .
• Respond to and resolve operational escalations, including shipment delays, customs issues , and customer service complaints .
• Maintain detailed records of shipments, customs documents, and incident reports to ensure traceability and accountability.
• Uphold adherence to company SOPs, international trade laws , and occupational safety standards .

Requirements

• Valid Class 3 Driving License (both automatic and manual vehicles).
• Minimum 3 years of experience in logistics, international courier services, or supply chain operations.
• Strong working knowledge of international shipping protocols , freight handling , and customs clearance procedures .
• Familiarity with Changi Airport operations , especially lost and found protocols and security processes.
• Proven ability to coordinate with overseas agents, shipping providers , and government authorities .
• Strong analytical, problem-solving, and decision-making abilities in a time-sensitive and high-pressure environment .
• Willingness to work flexible hours , including weekends and public holidays , as required by operational demands.

Preferred Qualifications

• Experience in freight forwarding, air cargo handling , or customs brokerage .
• Proficiency in using logistics management systems , global courier tracking tools , and inventory software .
• Excellent interpersonal and communication skills, with the ability to manage cross-border teams and stakeholders effectively.