Credit & Fraud Risk Director

About the Company

Founded in 1973, DCS Card Centre (formerly Diners Club Singapore) is a financial institution licensed to issue credit and charge cards, governed by the Monetary Authority of Singapore (MAS) under the Banking Act. We deliver digital-first, customer-centric payment products and solutions for consumers, merchants and corporates. Leveraging on our deep heritage, we aspire to be an innovative fintech leader driving integrated payment and financial services. For more information: https://dcscc.com/about-us

About the Role

The Credit & Fraud Risk Director provides both strategic oversight and hands-on leadership across the Applications & Ongoing Processing and Fraud Management functions. This role is critical in ensuring operational excellence, regulatory compliance, and risk mitigation within the organisation’s credit and card services framework.

Working closely with the Managing Director, the Director will drive efficiency, innovation, and governance in service delivery, systems optimisation, and fraud prevention. The role also acts as a key liaison with internal departments, external regulators, industry bodies, and technology providers to uphold the highest standards of compliance and operational integrity. The ideal candidate is a seasoned operations leader with deep expertise in financial services, regulatory frameworks (e.g., MAS, ABS), card-brand requirements, and fraud risk management.

Responsibilities:

Operational Leadership

• Direct all service-support and delivery activities within both sections, driving continuous improvements in speed, accuracy and cost-efficiency.
• Manage workforce planning, performance, training and general administration to maintain a high-performing, compliant team.

Compliance & Governance

• Own operational compliance with MAS, ABS, card-brand and internal policies.
• Partner with Compliance & Credit Risk, Legal and Audit on reviews, onsite inspections and remediation of control issues.

Systems & Process Optimisation

• Oversee enhancement, development and parameter-setting of section systems; certify that all changes align with approved policies and regulatory standards.
• Lead projects to streamline workflows for credit-risk evaluation, credit-limit adjustments and loan applications, balancing productivity with robust controls.

Fraud Management

• Monitor emerging fraud trends and update card- and merchant-fraud rules; accordingly, track rule performance and adjust thresholds to minimise loss.
• Ensure customer queries related to fraud or authorisation are handled promptly and accurately.

Stakeholder & Regulatory Liaison

Act as primary coordinator with:

• Credit Bureau Singapore (Founding Members Committee) and DP Info Bank Bureau to oversee member-data uploads.
• Ministry of Home Affairs, MAS and ABS to represent the company on compliance andindustry-wide initiatives, including internet-gambling controls.

Project Delivery

• Lead or support management-assigned studies and implementations, ensuring projects are scoped, executed and embedded successfully.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
• Minimum 10 years of experience in operations management within the banking, fintech, or financial services industry.
• Proven track record in leading credit application processing, fraud operations, or risk and compliance functions.
• Strong background in regulatory compliance, particularly with MAS, ABS, and card-brand regulations (e.g., Visa, Mastercard).
• Experience in managing large teams, driving process improvements, and overseeing system enhancements or implementations.
• Deep understanding of operational risk management, fraud prevention methodologies, and workflow automation tools.
• Knowledge of core banking systems, credit decision engines, and data integration with third-party platforms (e.g., Credit Bureau Singapore).