Client Solutions Manager (Growth Market), MY

Responsibilities

Team Introduction Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment. Responsibilities: In this role, you will be one of the most important partners of our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to optimize marketing performance results for advertisers, and provide customized training and solutions to advertisers leveraging our unique ad product suite. - Analyze advertisement campaign's performance data to offer mid market clients data-driven business insights; - Manage and grow post-sale client relationships of both Branding, Performance or e-Commerce marketing product offerings by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results and up-sell; - Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business - Drive education on ad products & updates and share company best practices as relevant to client or agencies' business; - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team; - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign; - Spot the growth opportunity for mid market clients by regular performance analysis and escalate business growth findings to all the cross functional team; - Improve product feature adoption and consistently drive the product improvement from market feedback with product and go-to-market strategy.

Qualifications

Minimum Qualifications - 5+ years of experience in account management/client services roles in digital marketing/eCommerce, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge - Experienced in biddable media, having a basis of eCom & Retail industry would be a plus - Experience managing performance/e-commerce advertisers with a deep understanding of their challenges - Proficient in campaign management, setting up and optimization - Ability to analyze data and identify insights to assess campaign performance - Proficient in Excel, dashboarding or similar skillsets on BI application - Detail oriented, analytical and a creative problem solver Preferred Qualifications - Proficiency and connections in the ecommerce space, with exposure to mid-small sized businesses - Experience with CPAS/Shopping Ads/E-commerce marketing - Experience with Mobile Measurement Partners and Pixel set up and troubleshooting - Experience building strategic programs aimed at driving education and product adoption - Experience diagnosing and solving technical problems with product and engineering teams - Experience with managing a large book of >50 clients, with ability to prioritise accordingly

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.