Business Administrative Officer

Job Description:

• Manage client communications via email, phone, WhatsApp, and inquiries received through the company website
• Respond to customer queries promptly and professionally through website chat and WhatsApp, offering accurate information on car specifications and quotations
• Oversee and update the company’s website ( PAexports.com )
• Provide administrative assistance in HR functions
• Contribute to a business-driven and growth-focused work environment
• Manage Google Calendar for scheduling and coordination
• Maintain and utilize CRM tools such as Zoho for tracking leads and customer interactions
• Deliver IT support by managing car listings, updating vehicle data, and performing SQL-based data corrections
• Collaborate with the IT team to develop and test new website features before release
• Liaise with African counterparts, supporting tasks aligned with their local business hours, including invoice generation and port certificate preparation
• Assist with the creation of invoices for vehicle purchases and sales
Handle general administrative duties and documentation tasks

Responsibilities:

• Excellent verbal and written communication skills with confidence in engaging with customers
• Ability to communicate clearly and professionally with internal stakeholders and management
• Strong analytical thinking and effective time management capabilities
• Self-motivated with the ability to work independently or collaboratively within a team; adaptable to extended working hours when necessary
• Open to supporting business operations during African time zones and working days, as needed
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
• Familiarity with website management is a plus
• Experience in using HR systems, CRM platforms, and time management tools such as Zoho
• Capable to learn new IT technologies like clouds, costing and so on for the future needs