SERVICE MANAGER

The Service Manager is responsible for overseeing all service operations related to marine navigation and communication systems. This includes managing service teams, coordinating customer support, ensuring technical compliance, and delivering high-quality service solutions on time and within budget. The role also involves client engagement, team leadership, and continuous improvement of service processes.

Key Responsibilities:

• Plan and manage all service activities, including installation, commissioning, troubleshooting, repairs, and retrofits.

• Lead and mentor a team of service engineers and technicians; assign tasks and monitor performance.

• Serve as the primary point of contact for client service issues and technical support.

• Ensure compliance with IMO, SOLAS, class society regulations, and internal quality standards.

• Maintain accurate service documentation, including reports, checklists, and customer acknowledgments.

• Coordinate with logistics and procurement to manage spare parts inventory and tooling requirements.

• Support Techno commercial, sales and project teams with technical inputs during pre-sales and post-sales phases.

• Identify and pursue service-related business opportunities such as AMCs, equipment upgrades, and surveys.

• Conduct root cause analysis for recurring issues and implement corrective actions.

• Ensure strict adherence to health, safety, and environmental (HSE) standards during service jobs.

• Prepare and present service performance reports and improvement plans to senior management.

Qualifications & Skills:

• Bachelor’s degree in Marine, Electronics, Electrical, or Communication Engineering.

• Minimum 5 years of experience in marine electronics service, with 2+ years in a managerial or supervisory capacity.

• Strong technical knowledge of marine systems: INMARSAT, VSAT, VDR, AIS, ECDIS, GMDSS, etc.

• Excellent leadership, communication, and client-handling skills.

• Ability to manage multiple projects and work under pressure.

• Familiarity with VDR APT, GMDSS radio surveys, VSAT Systems and relevant certifications preferred.

• Proficiency in service reporting tools and ERP/CRM systems (e.g., SAP, Zoho).