Clinic Call Centre Staff

Responsibilities

• Perform inbound and outbound calls

Perform general admin duties and reception duties

• Schedule patients for outpatient appointments and surgeries

• Manage and resolve patient complaints and enquiries

• Identify and escalate issues to supervisors

• Work with colleagues to resolve patient issues

• Provide produce and service information to patients

• Document all call information according to standard operating procedures

• Follow up patient calls and emails where necessary

• Other duties as assigned
  

Salary will be commensurate with experience and qualifications

Requirements

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher

• Computer-literate

• Strong communication and interpersonal skills

• Pleasant personality

• Able to work independently as well as in a team

• Self-motivated, results-driven

• Working days: 5.5 days
  

Interested applicants, please submit your resume to:

[email protected]

We regret that only shortlisted applicants will be notified.